Ebag serves recommendations and email workflows with more than 30% purchase conversion rate
eBag is a local leader in the online grocery segment.
Website: https://www.ebag.bg. Site visits per month: more than 4 million.
“We wanted top personalization of our website to communicate with our clients as we indeed know them very well.
We recognised Releva as the local leading user experience platform and trusted them for their low-risk no vendor lock-in package and top professionals. They helped us integrate and provided support to move the needle on conversion metrics before we jumped all in.
With all on-site recommendations now coming from Releva, we observe amazing engagement – for some of the positions we reach up to 15% more clicks and more than 40% purchases attributed to the recommendations. We also automated our welcoming & onboarding email sequence with Releva workflows to reach 55% open rate and more than 22% click rate. On top of that, we enjoy a 30% conversion rate for these transactional emails.”