Customer Success Specialist
Our team is currently growing to meet our ambitious goals. We are looking for Customer Success Specialist who is proactive, adapts and develops quickly in a fast paced environment.
What You’ll Do
- Onboarding of new clients and providing ongoing support to fully utilize the potential of our product to nourish customer experience and satisfaction.
- Responsibility for clients’ relationship management being the entry point for any requests or issues.
- Performing training sessions and presentations of new product features.
- Identifying upsell opportunities.
- Collaborate closely with Sales to support new customers and expansion opportunities.
- Proactively manage churn and enhance customer retention.
What you are
- You possess strong interpersonal skills including demonstrated experience in a customer facing role.
- If you have experience in a technical/customer success role, it is considered as advantage
- You are well organized and possess strong time management skills with the ability to meet deadlines
- You are an excellent communicator and able to collaborate within a team environment
- You are tech savvy, with a good understanding of data analytics.
- If you have an experience with CRM tools, it is considered an advantage
- You are fluent in English
Where you’ll be
- We are a young team of proactive and ambitious people working in a very dynamic environment
- We understand the importance of good teamplay so you can count on our support in your work
- You’ll be working fully remotely
- Full time job with flexible working hours aligned with your teammates
- 25 days paid leave.
In case you would like to understand more about the company and the position, attach your CV in the form below and we will contact you for the meeting.