Bring customers back with messages built for one person.
Email, push, SMS, Viber and WhatsApp, loyalty points and feedback, from the same memory that sells on your site.
- Email, push, SMS, Viber, WhatsApp and in-app
- Loyalty points and vouchers
- Forms and NPS that shape the next message
The linen dress you viewed is in stock in M again.
09:31 · ordered 09:48
Three ways it brings customers back
The right message on the right channel
Email from your own domain, web push without an app; cart, price-drop, back-in-stock and winback flows with products picked per person.
Points that give them a reason to return
Points for purchases and actions, swapped for vouchers from your own coupon codes, on a personal loyalty page.
Ask, then act on the answer
Forms with conditional logic, and NPS after key moments, by email, push, SMS or Viber.
How the form works →Points and answers feed the next decision.
Points, NPS scores and form answers land on the same profile as orders, so segments and journeys can use them. Promoters get a reward, such as a voucher. Detractors get a care message, and low scores reach your team by webhook. Any answer can start a segment or a journey branch.
How it decides →Measured in the store's own orders
Each result states the comparison and the period.
revenue per recipient in week one of a controlled A/B test, against a copy of Klaviyo's logic.
Read the case study →Womenswear brand · Shopify2.5-3×the 60-day repeat rate for first-time buyers who clicked a recommendation; monthly cohorts, April to June 2026, a comparison.
Read the case study →web push subscribers in 22 days, from zero, with no app.
Keep Klaviyo. Move one flow to Releva, and read both in your own dashboards.
Questions about retention
What does Releva do for retention?
It brings customers back with messages built for each person: email on your own domain, web and app push, SMS, Viber and WhatsApp, in journeys you set up once. It also runs a loyalty program with points and vouchers, and Typeform-style forms and NPS whose answers shape the next message.
What makes Releva's messages different?
They come from the same memory as your site. What a shopper searched, viewed, asked in chat or bought picks the product and the channel for each message. The agent works toward your goal, repeat orders, bigger baskets or long-term customer value, and a holdout group shows the lift.
How is Releva different from Klaviyo, Omnisend or Mailchimp?
Klaviyo calls itself a B2C CRM for email, SMS and WhatsApp, and Omnisend and Mailchimp are email and SMS platforms. Releva runs next to them. Klaviyo is your CRM. Releva is your sales agent: it acts on every visitor from the first page view, including shoppers your email tool hasn't identified yet.
Do I have to leave Klaviyo?
No. Move one flow first, often abandoned browse, and compare both for a month. Klaviyo keeps your campaigns as long as you want. Ivet, a fashion retailer, started this way and later moved everything to Releva.
Start with one flow.
One call, with your store open. We agree which flow to move first and how to read the result.
See it on your store
You'll talk to one of us.