Releva has completed an $870,000 financial round led by New Vision Fund 3 with participation by HR Capital AD, Verto Invest and the investment arm of private investors.
Releva завърши финансов рунд от $870 000, воден от Фонд Ню Вижън 3 с участието на Ейч Ар Капитал АД, Верто Инвест и подкрепата на частни инвеститори.
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Releva has completed an $870,000 financial round led by New Vision Fund 3 with participation by HR Capital AD, Verto Invest and the investment arm of private investors.
Releva завърши финансов рунд от $870 000, воден от Фонд Ню Вижън 3 с участието на Ейч Ар Капитал АД, Верто Инвест и подкрепата на частни инвеститори.
Learn More
We are hiring
Get a demo
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Releva.AI

Customer Data Platform for B2C and B2B eCommerce



Releva Terms Of Use

These Terms of Use define the legal framework for the use of the Releva – Marketing Automation Platform.

1. Definition
  • Releva – User Experience and Marketing Automation Software
  • User – you, provided you have the legal capacity to form a legal contract (and are an adult), or are a minor over the age of 16 and have accepted these Terms of Use.
  • User’s Account – an account enabling the use of the Service, understood as the use of a fully paid package.
  • User profile – an arrangement that can store information, made available by the Operator within the ICT system, that enables the User to enter, store and modify data necessary for proper usage of the features of Releva. This information is provided to Releva voluntarily and solely by the User.
  • Monthly active users (MAU) – are unique end users who have interacted with the online store of the User in the last 30 days.  For the pricing purposes they are taken from the “Account usage” panel of Releva.
  • GDPR or “Data Protection Legislation” means Regulation (EU) 2016/679 (the “GDPR”) and any national implementing legislation; as amended or replaced from time to time or, in the absence of such laws, all legislation, regulation, and mandatory guidance or mandatory codes of practice. 
  • Services – targeting and retargeting of end clients of the User’s online store through multichannel: placing product blocks with automatizations and personalizations on the User’s website, automation of personalised banners and pop-ups, personalised emails, sending newsletters with personalised content, automation of campaigns based on triggered events to segmented audience and performance/results monitoring of the services by channel.
  • Website – (www page) a document developed in one of SGML language types (HTML, XML, PHP) downloaded from an Internet server and interpreted by the User by means of a browser (one www. address).
  • The Operator – Releva Ltd., based in EU, Sofia, Lozenets, Harambi Tachev str 18, registered under the Commercial Register of Bulgaria under the identification number 206120713.
2. Declarations of the Operator and the System User

The Operator confirms that he is in possession of all and any technical means and infrastructure required for cooperation under these Terms of Use for all users of Releva.

Users of the Releva declare that they will not use Releva in a way that could constitute violation of generally accepted norms and rules of social coexistence.

3. Operator’s rights and obligations

The Operator shall have the following rights:

  1. The Operator shall have the right to block access to the account of any user infringing any provisions contained herein as well as to terminate the agreement concluded by accepting these Terms of Use.
  2. The Operator shall have the right to block access to the account of any user violating generally accepted norms and rules governing the use of services of this kind.
  3. The Operator has the right to receive the agreed remuneration under the terms and conditions of this Agreement.
  4. The Operator has the right on his own or through a third contracting party certified by the Operator to request from the User the necessary assistance for the performance of the service and the integration.
  5. The Operator has the right to refuse the provision of certain services if their content contradicts the requirements of Bulgarian law or good manners or indicates a clear violation of the rights of third parties.
  6. The Operator has the right to share about the partnership with the User, including, but not limited, within the web space, presentations, conferences.

The Operator shall have the following obligations:

  1. The Operator will make every effort to ensure the highest possible standard of services available within the Releva System.
  2. The Operator integrates the service free of charge in case the integration is to the platform that is among officially supported for integration by the Operator. In cases where the integration is to a platform that is outside of officially supported by the Operator or a modification of the relevant integration plugin is required, the User may partially or fully delegate the integration to be carried out by the Operator. The scope, the terms and the price of this integration are annexed and made an integral part of the Agreement.
  3. To perform the service qualitatively and within the agreed terms, in full compliance with what is agreed upon in this contract.
  4. The Operator is obliged to provide technical support within the working hours of the User (excluding public holidays and weekends), up to 2 working hours per week.
  1. In the event of a technical problem that has a global impact on the operation of the product and leads to a reduction in its operability, the Operator will act immediately and notify the User of the scope of the problem and the actions taken to solve it.
  2. In case of a technical problem that has no global impact on the operation of the product and leads to a decrease in its operability, but the User can perform its work by other means, the Operator undertakes to respond within 1 working day and eliminate the problem within 5 working days.
  3. The Operator undertakes to provide the necessary assistance in the integration of the User.
  4. In the event that the integration of the User will be carried out to a platform that is not officially supported by the Operator, the Operator undertakes to train the technical team of the User free of charge in order to achieve the goal of the necessary connectivity between the systems of the User and the Operator.
  5. The Operator undertakes to provide the User, on his own or through a third contracting party certified by Operator, with free initial marketing training within the test period, as well as subsequent consultations to ensure optimal operation of the platform.
  6. The Operator undertakes to keep confidential all materials, data and information that he will receive during the integration activities, test period and training, his work with the User and has no right to their official or unofficial distribution, without the prior written consent of the User.
  7. To perform its obligations under this Agreement with the care of a good merchant.
4. Acceptance of the Terms of Use

User acceptance of terms and conditions are required for the use of the system. 

By accepting these Terms of Use, the User acknowledges that: 

  1. all details entered in the Contract are complete, true and correct,
  2. he gives consent for processing by the Operator of personal data concerning the User, the User’s Clients, his contractors, persons visiting the website. You will entrust the following data for processing: name and surname, e-mail address, telephone number, address, financial information (invoice data, purchase history);
  3. he has agreed to receive VAT invoices generated by the service provider in an electronic format, via email.
  4. allows the Operator to use personal data only for the purposes of this Agreement, in accordance with the provisions of the GDPR and the Personal Data Protection Act. For the avoidance of doubt, acceptance of these Terms and Conditions and use of the Service will be treated as entrusting data for processing in accordance with the provisions of the GDPR and the Act on Personal Data Protection. Moreover, the Customers who have a paid subscription to the Releva System together with the conclusion of the main Agreement also conclude the Agreement of entrusting the processing of personal data.
5. Agreement termination

The contract shall be terminated under the following conditions:

  1. At the request of the User after the expiration of the trial period.
  2. By mutual agreement of the Parties – expressed in writing with one month’s notice.
  3. In case of culpable non-fulfillment of the obligations more than 30 / thirty / days of one of the parties of the Agreement with 7 / seven / days written notice from the affected to the culpable party.
  4. If the integration is not started due to the fault of the User, without notifying the other party that he needs an extension of the integration period, the Operator has the right to terminate the contract and vice versa, without penalty.
  5. Unilaterally, without notice from either party, in the event of insolvency or liquidation proceedings against the other party.
  6. Conditionals bilaterally agreed in bilateral Agreement between the parties.
6. Complaints procedure

User complaints regarding the Operator’s failure to perform provisions of the Agreement or his undue performance of any contractual provisions shall be sent to the Operator electronically at the following address: info@releva.ai and should contain in particular:

  1. User’s contact details,
  2. reasons for submitting the complaint,
  3. a description of circumstances forming the basis of the User’s complaint.
7. User’s obligations

The User shall be obligated to:

  1. notify the Operator of any changes to data required for billing and other settlements subject to effective delivery of any relevant e-mail messages to a non-updated address,
  2. To provide assistance to the Operator in order to carry out technical connectivity of the service qualitatively in full compliance with the provisions of this Agreement.
  3. To assist the Operator in providing, on his own or through a third contracting party certified by Operator, free initial marketing training within the test period, as well as subsequent consultations to ensure optimal operation of the platform. If the User does NOT use the training hours due to his fault, without this having been communicated to the Operator within the free test period, the Operator has the right to issue an invoice based on the usage.
  4. To pay the Agreement price agreed upon in this contract.
  5. Not to obstruct the Operator and not to violate its operational independence in connection with the performance of the Contract.
  6. To train its technical team in order to achieve the goal of the necessary connectivity between the systems of the User and the Operator, in the event that the integration by the User will be carried out to a platform that is not officially supported by the Operator.
  7. To keep confidential all materials, data and information that he will receive during the integration activities, test period and training, his work with the Operator and has no right to their official or unofficial distribution, without the prior written consent of the Operator.
  8. observe these Terms of Use,
  9. observe generally applicable legal provisions,
  10. observe any rights of third parties.

The User has the right:

  1. To apply ongoing control over the performance of all actions aiming the implementation of the Agreement.
  2. To require from the Operator the performance of the assigned service in time, without deviation from the agreed upon.
  3. To require from the Operator the correction of all defects in the construction and elimination of all discrepancies with the parameters of the Operator’s offer, established until the expiration of the agreed term under the terms of the Agreement.
8. Technical and content-related limitations

The Operator reserves the right to:

  1. periodically disrupt the availability of the Service for the purpose of its expansion or maintenance,
  2. immediately terminate the provision of services should the User breach these Terms of Use,
  3. change Account or User Profile parameters, including Service features and functionalities,
  4. terminate the provision of services at any time, by closing the entire Service or any of its parts, subject to prior placement of relevant notification on the Service website.

The Operator excludes his liability for:

  1. any damage related to third party interference, faulty operation of external factors or other systems (e.g. telecommunications grids) beyond the Operator’s control,
  2. any damage resulting from the occurrence of force majeure,
  3. any damage resulting from unauthorized access to the User’s Account or Profile resulting from your negligence,
  4. any damage resulting from the User’s failure to observe these Terms of Use,
  5. any damage resulting from incorrect transfer of data within the system, incorrect record or receipt of messages as well as any loss of data contained in transferred messages.
  6. damage to the User resulting from risk factors characteristic of the Internet, including system attacks or the User’s system becoming infected with malicious software.

The Operator makes every effort to ensure that the usage of services is available for Users of all most popular web browsers, operational systems, types of computers and types of Internet connections. However, the Operator does not guarantee and is not responsible for the successful usage of each possible combination of these options and/or Releva system. The minimum technical requirements (notwithstanding any information provided in the previous sentence) which enable using services and/or Releva system are as follows: access to the Internet, modern web browser which supports HTML5, CSS3 and JavaScript (suggested web browsers: Chrome 74, Firefox 65, Edge 44 and the newest versions of the all mentioned here).

9. Intellectual property rights

All intellectual property rights are held by the Operator, whether used in the performance of obligations under the Agreement or otherwise, remain with the Operator, and the Contracting Authority will not acquire any right or interest in such intellectual property rights.

10. Confidentiality and personal data
  1. This paragraph contains general information concerning the use and processing of Users’ personal data by the Operator and personal data of the Clients of the Users which are provided to the Operator.
  2. The User Account database is subject to legal protection.
  3. The Operator shall act as Controller of the personal data provided by the User when registering an Account in the System and the processing thereof is necessary for the User to use the System.
  4. For the personal data of persons which are in the database and who the User has entered into the System – the Operator is the Processor of such personal data, and the User is the Controller of such personal data or the Processor, as defined by GDPR. These personal data is provided to the Operator by or on behalf of the User; and/or obtained by or created by Operator on behalf of the User in the course of providing the Services. The User is fully responsible in case of lack of legal basis for processing of personal data entered into the System or if the processing of such data is contrary to the purpose for which they were obtained or in violation of the minimization principle resulting from Article 5.1 (c) of the GDPR. The provisions of point 11 of this paragraph shall apply to such personal data.
  1. The Operator as the Controller within the meaning of Article 4(7) of the GDPR declares that it processes Users’ personal data in accordance with the provisions of the Data Protection Legislation. If you have any questions regarding the processing of Your personal data and Your rights, please contact us – our Data Protection Officer (DPO) – by e-mail at the address: info@releva.ai.
  2. User’s Rights: 

6.1. You have the right to withdraw every consent You have given at the time of the subscription to the Service as well as during the use of particular services and functionalities offered on the Service. Withdrawal of consent has effect from the moment of withdrawal. Withdrawal of your consent does not affect the processing we carry out in accordance with the law before its withdrawal. Withdrawal of consent does not entail any negative consequences for You. However, it may prevent You from continuing to use the Services or functionalities that we may lawfully provide only with Your consent.

6.2. You have the right at any time to object to the use of Your personal data, including profiling, if we process Your data based on our legitimate interest, e.g. in connection with the marketing of our products and services and our customers, keeping statistics on the use of particular functionalities of the Services and facilitating the use of the Services, as well as satisfaction surveys.

If You do not receive any marketing communications about our products or services or our customers, we will object to the processing of your personal data, including profiling for these purposes. If Your objection proves justified and we have no other legal basis for processing your personal data, we will erase the data you have objected to.

6.3. Legal basis: Article 17 GDPR

Right to erasure („right to be forgotten”)

You have the right to request the erasure of all or some personal data. We will treat the request to erase all or some of your personal data as a request to erase Your Account. You have the right to request the erasure of Your personal data if:

  • You have withdrawn Your specific consent to the extent that Your personal data has been processed based on Your consent;
  • Your personal data is no longer necessary for the purposes for which it was collected or processed;
  • You have objected to the use of Your data for marketing purposes;
  • You have objected to the use of Your data for the purpose of maintaining statistics on the use of the Service and satisfaction surveys, and the objection has been deemed justified;
  • Your personal data is processed illegally.

Although we may request the erasure of personal data in connection with raising an objection or withdrawing consent, we may retain certain personal data to the extent necessary to establish, pursue or defend a claim. This includes, but is not limited to, personal information such as name, surname, email address and application history, which we retain for the purpose of investigating complaints and claims related to the use of our services.

6.4. Legal basis: Article 18 GDPR

Right to restriction of processing of personal data

You have the right to request a restriction of the processing of Your personal data. If You make such a request, we will, until such request is processed, prevent You from using certain functionalities or services that will involve the processing of the data requested. We will not send you any messages, including marketing messages. You have the right to request a restriction on the use of Your personal data in the following cases:

  • if you question the accuracy of Your personal data – then we will limit the use of your data for the time we need to verify the accuracy of Your data, but no longer than for 7 days;
  • when the processing of Your data is against the law, and instead of erasure Your data, You will demand a restriction on its use;
  • when Your personal information is no longer necessary for the purposes for which we collected or used it, but is needed by You to establish, pursue or defend a claim;
  • if You have objected to the use of Your data, then the restriction is for the time necessary to consider whether, due to Your particular situation, the protection of Your interests, rights and freedoms outweighs the interests we pursue by processing Your personal data.

6.5. Legal basis: Article 15 GDPR

Right of data access

You have the right to obtain confirmation from us whether we are processing your personal data, and if it’s happening, You have a right to:

  • to access your personal data;
  • obtain information on the purposes of the processing, the categories of personal data being processed, about the recipients or categories of recipients of these data, planned storage period Your data or the criteria for determining this period, your rights under the GDPR and the right to complain to the supervisory authority about the source of the data, about automated decision making, including profiling and security features used in connection with the transfer of this data outside the European Union;
  • obtain a copy of Your personal data

6.6. Legal basis: Article 16 GDPR

Right to rectification

You have the right to correct and complete the personal data you provide. You can do this yourself in the Settings tab (Privacy). With regard to other personal data, you have the right to ask us to correct this data (if it is incorrect) and to complete it (if it is incomplete).

6.7. Legal basis: Article 20 GDPR

Right to data portability

You have the right to receive your personal data that You have provided to us and then send it to another personal data controller of your choice, e.g. another operator of similar services. You also have the right to request that Your personal data be sent by us directly to such other controller, if technically feasible.

Your personal data will be sent as a file in csv format. The csv format is a commonly used machine-readable format that allows You to send the received data to another personal data controller.

  1. Legal basis: Article 12 GDPR

Time to comply with the request

If, in the exercise of the powers listed above, you make a request to us, we either fulfil that request or refuse to fulfil it immediately, but no later than one month after receiving it. If, however, due to the complexity of the request or the number of requests, we are unable to fulfil your request within one month, we will fulfil it within the next two months by informing You in advance of the intended extension.

For technical reasons, we always need 24 hours to update the settings You have chosen in our systems. Therefore, it may happen that you will receive an e-mail from us during the system update, from which You have opted out.

  1. The Operator shall exercise due diligence when securing the confidentiality of any and all data received from the User, regarding any business partners and contractors of the User as well as any campaigns launched by the User by means of the Releva System.

The above-mentioned confidentiality requirement does not cover situations in which:

  • the data is commonly known,
  • the data have been disclosed with the User’s consent,
  • the data have been disclosed upon receiving a relevant request from an official body, subject to any applicable legal provisions.
  1. The Operator commits to never disclose the information entered and stored by the User on the User’s Account in the system, in particular contact details. The User exclusively owns all data on the User’s Account within the system. The Operator ensures the safety of the data stored in the system, in accordance with applicable legal regulations.
  2. The Operator commits to use the data entered into the system by the User for no other purposes other than the pursuit of activities applicable to providing the Services. Your personal information may be subject to profiling for the purposes for which it was collected. However, this data will not be used by the Controller to make automatic decisions.
  3. The User, in his capacity of Controller of personal data, transfers to  the Operator, in his capacity as Processor of personal data, the contact details of the customers and the potential customers of the User, especially regarding: name and surname, email address, telephone number, IP address, behavioural data.

11.1. Processing of personal data by the User:

11.1.1. The User processes personal data in connection with its services in accordance with the requirements of the Data Protection Legislation.

11.1.2. The User’s instructions for processing personal data must comply with Data Protection Legislation and shall not require the Operator to undertake unlawful processing action to comply with those instructions.

11.1.3 The User shall have sole responsibility for the accuracy, quality, and legality of personal data and, where the User acquired the personal data, the means by which the User acquired personal data.

11.1.4. The User warrants and undertakes that:

  • the disclosure of personal data by the Operator is limited to what is necessary in order for the Operator to perform the Services;
  • such personal data is accurate and up-to-date at the time that it is provided to the Operator and the User shall promptly notify the Operator of any necessary corrections, amendments, deletions or restrictions; and
  • it has and shall maintain the legal bases for Processing, including all necessary consents, and notices required to enable the Operator to lawfully Process personal data for the duration and purposes of the Services.

11.2. Processing of personal data by the Operator

11.2.1 The Operator shall process personal data in connection with the Services in accordance with the requirements of the Data Protection Legislation, and only as specified in the User’s written instruction.

11.2.2. The Operator shall process personal data on behalf of, and in accordance with, the User’s written instructions,  in each case to the extent permitted by law, and if unable to do so, the Operator shall notify the User in advance.

11.2.3. The User agrees that it will reimburse the Operator for any costs incurred or payments paid as a result of any claim brought by a data subject arising in connection with the Operator’s compliance with the User’s instructions.

11.2.4. If the Operator reasonably believes the instructions provided by the User in relation to the processing contravene Data Protection Laws, then the Operator shall notify the User, and may suspend the processing until such time as the User provides new written instructions to the Operator which do not require the Operator to contravene applicable law, and the Operator shall be entitled to:

  • modify the Services so that they can be performed without requiring the relevant processing, and without materially detracting from the overall performance of the Services; and/or 

cease to provide the relevant part of the Services which is dependent on the processing, and the Operator shall not be responsible or liable for any delay in, or failure to provide, any Services dependent on such processing.

11.3. The Operator is obliged to process the entrusted contact details only for the purposes of performing the Service – the possibility of using Releva on the basis of the documented orders of the User that also apply to passing the contact details to the third country or international organisation.

11.4. At the written request of the User, the Operator is obliged to provide information concerning processing the entrusted personal data, including the technical and organisational details used for data processing in the scope covered by the User’s request.

11.5. The Operator shall inform the Controller prior to the commencement of processing of data on the implementation of a possible legal obligation consisting of the transfer of personal data to a third country or an international organisation.

11.6. The Operator ensures that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

11.7. The Operator declares that he has taken safeguard measures required under Article 28para. 3 (c) of the GDPR. The Operator uses the server infrastructure in St. Ghislain, Belgium, Europe

11.8. The Operator declares that he respects the conditions referred to in paragraphs 2 and 4 of the Article 28 of the GDPR for engaging another processor, in accordance with Art. 28 para.. 3  (d) of the GDPR.

11.9. The Operator takes into account the nature of the processing, assists the User by appropriate technical and organisational measures for the fulfilment of the User’s obligation to respond to requests for exercising the data subject’s rights laid down in the Art. 28, paragraph 3 (e) of the GDPR.

11.10. The Operator makes available to the User all information necessary to demonstrate compliance with the obligations laid down in this Article and allow for and contribute to audits, including inspections, conducted by the Controller or another auditor mandated by the Controller, in accordance with Art. 28, para. 3,(h) of the GDPR.

11.11.  Neither party will be liable under this DPA for any loss of actual or anticipated income or profits, loss of contracts or for any special, indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known. The Operator’s liability in respect of any breach of the provisions set out in clauses 11.1. to 11.10 above shall amount to the direct damage suffered by the User but in any case not more than the total amount of the fees actually paid by the User.

11.11.1. Subject to Clause 11.11 the Operator shall indemnify the User against all losses, damages, liabilities, claims, demands, actions, penalties, fines, awards, costs and expenses (including reasonable legal and other professional expenses), fines and sanctions which may be incurred by the User as the result of any claim, suit, proceeding or Regulator action brought against the User directly arising out of any breach by the Operator of the provisions set out above in 11.1. to 11.10, except:

  • where the Operator has acted in accordance with the User’s instructions, the provisions set out above in 11.1. to 11.10, the Data Protection Laws or other applicable laws; and
  • to the extent that User or any third party acting on behalf of the User has breached the provisions set out above in 11.1. to 11.10 or any applicable Data Protection Laws.

11.11.2.The User shall indemnify the Operator against all losses, damages, liabilities, claims, demands, actions, penalties, fines, awards, costs and expenses (including reasonable legal and other professional expenses), fines and sanctions which may be incurred by the Operator as the result of any claim, suit, proceeding or Regulator action brought or threatened against the Operator directly arising out of or in connection with the Operator complying with the User’s written instructions regarding personal data processing.

11.11.3. To claim under an indemnity set out under the provision of clause 11.11, the claiming party must:

  • give written notice of the underlying claim, suit, proceeding or Regulator action to the other as soon as reasonably practicable; 
  • not making any admission of liability in relation to the underlying claim, suit, proceeding or Regulator action without the prior written consent of the other;
  • allow the other to conduct the defence of the underlying claim, suit, proceeding or Regulator action; and
  • at the other’s expense, co-operate and assist to a reasonable extent with the defence of the underlying claim, suit, proceeding or Regulator action.

11.12. The provisions of this clause 11 shall survive the term of the Agreement perpetually or until the Operator has returned or anonymized all personal data provided to it by the User.

  1. The Operator makes every effort to ensure that all personal data is stored for the time necessary to achieve the purposes for which it was collected. As far as possible, we try to provide a specific period of data storage.

12.1. 1 month after the resignation of the User from using the Releva system, the Operator will permanently remove all records containing personal data transmitted to the Operator in relation to or while using the Releva system, in accordance with the Article 28, para. 3(g) in the GDPR.

12.2. Our Services are dynamic and we often introduce new features that may require gathering new information. If we start collecting other personal information or significantly change the way we collect, use or share that information, we will notify You and make changes to these Terms of Use.

12.3. The Operator shall not process, store or transfer Personal Data outside of the European Economic Area (“EEA”) without prior written authorisation from the User. The Operator is deemed to have authorisation to transfer data to a Sub-Processor if there is an adequacy decision or other valid lawful transfer mechanism in place (such as, but not limited to, the European Commission’s Standard Contractual Clauses), as necessary for the provision of the Services, subject to these Terms of Use.

12.3.1.If any Personal Data transferred between the User and the Operator requires execution of the European Commission’s Standard Contractual Clauses in order to comply with the Data Protection Legislation, the parties will complete all relevant details in, and execute, the European Commission’s Standard Contractual Clauses, and take all other actions required to legitimise the transfer. The User authorises the Operator to enter into the European Commission’s Standard Contractual Clauses with Sub-Processors on User’s behalf and in its name where necessary to account for authorised transfers of, or access to, Personal Data outside the EEA.

12.4. You may submit complaints, inquiries and requests to us regarding the processing of Your personal data and the fulfilment of Your rights.

11. Payment terms for the use of the system

User will pay the Fees applicable to User’s subscription to the Services (“Subscription Fees”) and any other applicable fees, including but not limited to applicable fees relating to the growth of User’s business (“Monthly active users (MAU) based price”), and any fees relating to user’s purchase of additional services such as Viber, sms or other (“Additional Fees”), in case it’s not agreed otherwise in the Agreement. In cases when the User exceeds normal service usage (over 15 marketing emails and web pushes per user per month), the price will be additionally agreed in writing. Together, the Subscription Fees, MAU based price and the Additional Fees are referred to as the “Fees”.

Subscription Fees and MAU based price are paid in advance and will be billed in 30/31 day intervals (each such date, a “Billing Date”). Additional Fees will be charged time to time according to the usage. Users will be charged on each Billing Date for all outstanding Fees that have not previously been charged. Fees will appear on an invoice, which will be sent to the User via the Contact Email Address provided. Users have approximately two weeks to bring up and settle any issues with the billing of the Fees.

The first invoice issued by the Operator will cover the period from the end of the test period to the first /1st/ day of the following month and will be calculated on the MAU basis during the test period. It will be issued after written confirmation by the User that he wishes to continue using the services provided by the Operator. The invoice must be issued by the Operator within 5 calendar days and paid within 10 calendar days after its issuance by the Operator.

Each subsequent invoice is calculated from the first /1st/ to the last day of the upcoming month, based on the MAU of the past month. Invoices must be issued by the Operator within 5 calendar days of the beginning of the month and paid within 10 calendar days after their issuance by the User.

The invoiced amount is transferred to the following bank accounts:

In EUR: IBAN: BG13STSA93000028804879, opened in DSK Bank, Sofia, Bulgaria with holder Releva OOD.

In BGN: IBAN: BG69STSA93000027131494, opened in DSK Bank, Sofia, Bulgaria with holder Releva OOD.

If Releva does not receive a payment of Fees within 28 days of issuance of the invoice Releva may suspend and revoke access to the user’s Account and the Services. User’s Account will be reactivated upon user’s payment of any outstanding Fees, plus the Fees applicable to the next billing cycle. A User may not be able to access the User’s Account during any period of suspension. If the outstanding Fees remain unpaid for 60 days following the date of suspension, Releva reserves the right to terminate the user’s Account.

In case of delay in payment of the remuneration by more than 5 calendar days after the term, without a communicated reason, considered by the Operator as a “valid reason”, the User owes the Operator a penalty in the amount of 0.5% of the unpaid amount for each overdue day.

Releva reserves the right to change the applicable Fees with written notice and will notify User by email at least 30 days before the Fee change. If User doesn’t agree to the fee change, he must cancel and stop using the Services before the price change takes effect. If there is a fixed term and fee for user Service, that Fee will remain in force for the first twelve month period from the Agreement effective date.

12. Final provisions

Any matters outside the scope of these Terms of Use shall be subject to relevant provisions of the Civil Code and other Bulgarian law.

With regard to any disputes arising in connection with the Service, the parties undertake to resolve any such disputes amicably and with due respect to the interests of the other party.

The Releva Users are required to keep track of any changes to these Terms of Use available at releva.ai