All features

Everything the agent does, in one list.

One agent, one memory, four jobs. One plain line per capability, with beta items and limits marked.

Book 30 minutesHow it decides
  • Sales agent, retention, ads audiences, co-pilot (beta)
  • Shopify app, API and mobile SDKs
  • GDPR · ISO 27001
One shopper · every joball features
Maria · 4 visits · 2 devices · one profile
Sales agentsearch · pages · chat
Retentionemail · push · loyalty · forms
Ads audiencesMeta · Google
Marketing co-pilotbeta
Decides
per person
toward the goal you set
Proven with
a holdout
in your own data
Four jobs

What the agent does

Sales agent

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  • Personalized searchSearch-as-you-type, ranked for each shopper from the live catalog.
  • RecommendationsBlocks on home, category, product, cart and thank-you pages.
  • Approach per visitorNext basket, color and size match, recent views, bestsellers or bought together.
  • Your merchandising rulesMix your rules and attributes into the agent's picks.
  • Chat agentAnswers product questions from the live catalog and builds the basket.
  • Order answersSigned-in customers can check their own order status.
  • Trained on your documentsSize guides, FAQs and a policy per market.
  • Many languagesAnswers in the languages you sell in.
  • Handoff to your teamTo Gorgias, Zendesk or Freshdesk, with the conversation attached.
  • Checked before launchYour team tests real questions in each language and signs off.
  • Banners and pop-upsVideo banners and exit intent, with priority, per-visit limits and segments.
  • Anonymous visitorsSearch, product blocks and banners personalize before anyone logs in.

Retention: messages and journeys

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  • EmailSent from your own domain.
  • Web pushBrowser notifications, no app needed.
  • Mobile push and in-appPush, bars, pop-ups, carousels, full-screen messages and stories inside your app.
  • SMS and ViberFrom the same journeys.
  • WhatsAppNative, or through the WhatsApp Business API.
  • JourneysOne-off, triggered and always-on flows with waits, conditions, splits and webhooks.
  • Prebuilt flows15+ ready flows, from abandoned cart and price drop to winback.
  • Date-based timingTie waits to a profile date, like a departure or renewal.
  • Products per recipientPicked for each recipient, send by send.
  • Per-step resultsResults for every journey step and channel.
  • Frequency capsDaily caps per channel. At the cap, reschedule, skip or send.

Retention: loyalty program

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  • Points for spendSuch as 1 point per euro, with an optional minimum order.
  • Points for actionsFixed points for signing up, subscribing or buying.
  • Vouchers from your codesPoints swap for vouchers from your coupon codes.
  • Expiry rulesNever, or after the number of days you set.
  • Personal loyalty pageBalance, vouchers, history and rules, with your logo. Shopify embed in beta.
  • Loyalty in emailA loyalty button and merge tag for any email.
  • Loyalty link APIReturns each customer's loyalty page link.
  • Your loyalty toolWorks with Voucherify, or next to a points tool you already use.

Retention: forms and feedback

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  • Form builderTypeform-style drag-and-drop builder with 20+ question types.
  • Conditional logicThe next question depends on the last answer.
  • Themes and previewBrand themes, a live preview and a JSON editor.
  • NPS with triggersAfter a key moment, with a delay, frequency cap and date range.
  • Send on your channelsBy email, push, SMS or Viber.
  • Answers on the profileEvery score and answer is saved.
  • Segments and the next messageRoute people by score or answer. Open-text comments aren't used for segments.
  • NPS reportsPromoters, neutrals and detractors by week or month, with CSV export.

Ads audiences

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  • Value-based audiencesFrom predicted 12-month value and segments, for Meta, Google and TikTok.
  • One campaign, three audiencesA value lookalike, value-weighted visitors and existing customers.
  • Fast syncAudiences sync to Meta within hours.
  • Server-side conversionsPurchase and predicted-value events for Meta and Google share one event ID, so orders count once.
  • Buyers the pixel missesServer-side events include iOS and in-app browser traffic.
  • Catalog setsProduct sets for dynamic ads.
  • Custom event valuesA fixed money value on custom events, for Meta and Google.
  • Exclusion testsTake your active email base out of retargeting and branded search, then measure.

Marketing co-pilot and AI content

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  • Marketing co-pilot (beta)Ask about your email results and get flow suggestions.
  • AI copyFor email, SMS, Viber, WhatsApp, Facebook ads and blog posts.
  • AI imagesFrom a text prompt or another image.
  • In development: campaigns by requestLaunch one-off email, push or Viber campaigns by asking the co-pilot.
  • MCP serverAssistants and agents connect to the store's agent over MCP: products, recommendations for a shopper, order status, what a journey did, and a message within the rules you set.
  • In development: insightsWhich gap to fix next, with its estimated value.
Underneath

How it decides, connects and keeps data safe

How it decides

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  • Server-side captureEvery visit, server-side and first-party, including anonymous visitors.
  • One profile per personJoins visits, devices and channels by profile ID, email or phone.
  • Fresh segmentsSegments refresh every 10 to 30 minutes.
  • PredictionsNext purchase, next basket, 12-month value, churn and RFM.
  • Predictions checkedPredicted value is compared with real orders every month.
  • Your goalYou pick conversion, basket size or customer value. Never clicks.
  • Self-learning testsTests options at every placement and shifts traffic to winners.
  • Next best actionEach customer's next step: a message, an offer or a handoff.
  • Channel and timingTries email before paid SMS or Viber.
  • HoldoutsA group held back from the agent shows the real lift.
  • Attribution you can checkOrders count once, can be downloaded and show their Google and Meta clicks.
  • Stated windowsDefaults: messages opened in 1 day or clicked in 7, site clicks in 1 day. Adjustable.

Platforms and integrations

  • ShopifyApp install with two years of history, live in 1 to 2 hours.
  • Other ecommerce platformsPlug-ins: live the same day. Other platforms: 3 to 5 business days for all tools.
  • Custom storesThrough the API or a Google Tag Manager setup.
  • Mobile SDKsiOS, Android, Flutter and React Native, plus a web SDK.
  • App inboxUp to 300 days in your app. Live on Android, iOS following.
  • Email toolsRuns next to Klaviyo. A Klaviyo data sync is in development.
  • WebhooksSend journey steps and low NPS scores to your systems.

Data and security

  • GDPRGDPR compliant.
  • ISO 27001ISO 27001 certified.
  • Data isolated per brandEach brand's data is kept separate.
  • First-party dataYour data stays your property.
  • Hosting regionEU-only hosting on request, and in-region cloud in Asia.
Go deeper

Look closer at the part you're evaluating

Sales agent

Search, recommendations, chat and banners, with client results.

See the sales agent →

How it decides

Goals, predictions, tests, holdouts and attribution.

See how it decides →

Solutions by goal

Anonymous visitors, finding products, repeat orders, ad spend and proof.

See solutions →

Partners

For agencies that run Releva for their clients.

See the partner program →

Questions about features

What does Releva include?

Everything one agent needs for four jobs. On the site: search, recommendations, chat and banners. After the visit: email, push, SMS, Viber and WhatsApp journeys, a loyalty program and forms. For ads: value-based audiences for Meta, Google and TikTok. Plus a marketing co-pilot in beta. All of it works from one profile per shopper.

Which platforms does Releva work with?

Shopify, WooCommerce, Magento, PrestaShop, OpenCart, CloudCart and CS-Cart through a plug-in, live the same day. Other platforms usually take 3 to 5 business days for all tools. Apps connect through SDKs for iOS, Android, Flutter and React Native.

One platform or separate apps for search, recommendations, email and loyalty?

Separate apps each keep their own copy of the customer and report their own revenue. Releva keeps one profile, so search, pages, chat, messages and ads act on the same memory, and each order is counted once. Specialist apps can go deeper in one area, and Releva runs next to the ones you keep.

What is in beta or still in development?

The co-pilot and the Shopify loyalty embed are in beta, voice notes in chat are coming, and the iOS app inbox follows Android. Campaigns by asking and insights are in development. The MCP server is in production.

How is customer data protected?

Releva is GDPR compliant and ISO 27001 certified, with each brand's data kept separate. EU-only hosting is available.

Do we have to replace our email tool?

No. Keep Klaviyo or your current tool, move one flow and compare in your own dashboards.

See the features that matter for your store

Thirty minutes, with your accounts open. We'll show what fits your store, and say what doesn't.

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