Solutions / Anonymous visitors
Sell to visitors you can't see

Most of your visitors never log in. The agent sells to them anyway.

Email tools act only on shoppers they already know. Releva starts at the first pageview, and follows up once they can be reached.

  • Captured server-side, first-party
  • One profile across devices
  • Runs next to your email tool
Visitor profile · not logged insales agent
3 visits on 2 devicesone profile
Viewed linen dresses, size Mhigh intent
Web pushallowed
Search and pages
ranked for her
before she logs in
When she leaves
a follow-up
by push, or email once known
The problem

Your email tool can only follow up with shoppers it already knows.

It needs a login, a signup or a past email click before it can act. Everyone else browses, leaves, and hears nothing.

At a Malaysian used-motorbike marketplace, 81% of shoppers asking about a bike on WhatsApp were anonymous (June to July 2026).

Last week's visitorsbefore
Logged in, or on your listemail tool can act
Browsed products, never logged inno follow-up
Left a full cart on a new deviceno follow-up
Searched, found nothing, leftno follow-up
The same bestsellers for everyone on the site.
How it works

How the agent sells to people it can't name

The same profile drives the site, the messages and the follow-up.

1

It captures each visit

Visits are recorded server-side and first-party. No login is needed.

2

It keeps one profile per person

When the shopper gives an email or phone number, their visits on other devices join the same profile.

3

It sells before anyone logs in

Search and recommendations are ranked for that visitor, from this and earlier visits.

4

It asks for a way back

Web push works in the browser, with no app. A visitor who allows it can hear from you without an email.

5

It follows up on what they did

Abandoned browse, cart and search, price drop and back in stock fire on behavior, including browsing before login.

How to start

Keep your email tool. Move one flow first.

Klaviyo is your CRM. Releva is your sales agent.

Start with abandoned browse, where the missing shoppers show up first, and compare it in your own orders. On Shopify and plug-in platforms it is live the same day, and Shopify loads two years of history; other platforms take 3 to 5 business days for all tools. Hold part of your visitors back and read the difference in your store data.

How retention works →
Abandoned browse · built for one personretention
Still thinking about the linen dress?
Size M is in stock, in two colors.
web push · no email needed
Existing email toolknown shoppers only
Releva, same triggerone profile across devices

Questions about anonymous visitors

How can I sell to visitors who never log in?

Releva records each visit server-side and first-party, keeps one profile per person, and ranks search, products and banners for them from the first page view. It asks for a way back, email or web push, at the right moment, and when they identify, their earlier visits join the same profile.

How is this different from abandonment flows in Klaviyo or Omnisend?

An email flow can fire only for shoppers the tool has already identified. Releva recognizes more of the shoppers already on your list, across devices, so the same trigger fires more often. At one Shopify brand, the same abandoned-browse trigger reached 3,177 shoppers instead of 1,077 in a matched month (June to July 2026).

How is it different from an AI chat for anonymous visitors, like Rep AI?

Rep AI says it turns anonymous website traffic into customers with an AI shopping assistant. Releva works for anonymous visitors in search, product pages and banners too, not only in chat, and keeps what they did for the next visit and the next message.

Do shoppers need an app for push?

No. Web push works in the browser, with no app to install.

How does this fit GDPR and consent?

Releva is GDPR compliant and ISO 27001 certified, and each brand's data is kept separate. You set the consent rules for each flow, and web push reaches only visitors who allowed it.

How long does it take to go live?

Shopify, WooCommerce, Magento, PrestaShop, OpenCart, CloudCart and CS-Cart go live the same day through a plug-in. Other platforms take 3 to 5 business days for all tools. Apps connect through SDKs for iOS, Android, Flutter and React Native.

See how many of last week's visitors you could have reached

Thirty minutes with your store open. We show which visitors the agent would have acted on.

Book 30 minutes
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