Answer every shopper in their language, under their market's rules.

For brands selling in several markets: the chat answers from the live catalog and the customer's own orders, and hands over to your team in the same chat.

Book 30 minutes All use cases

For Shopify brands in several markets and languages
Hands over to Gorgias, Zendesk or Freshdesk
Tested in your team's hands before go-live

Chat · Australia · Englishchat

Is the linen dress true to size? I'm usually an M.

It runs slightly large, so most customers who wear an M take an S. The S is in stock in black and sand.

hands over to your team if needed

The problem

Generic chatbots answer from a FAQ and stop.

They do not know the catalog, cannot see the customer's order, apply one country's returns policy everywhere, and send the shopper elsewhere when a person is needed.

The job to be done: answer every shopper correctly, in their language and under their market's policy, and hand over inside the same conversation when it should.

How it works

Sells from live inventory

Recommends from the same engine as the store and email, with stock, sizes and prices as they are now.

Answers from the customer's own orders

Order status and tracking, only for a matching, signed-in customer. For anyone else it refuses and redirects.

Applies each market's policy

Returns window, refund method and return address per country, switching language with the shopper.

Hands over in the same chat

The conversation goes to your helpdesk with its context, so the shopper never repeats themselves.

How it is tested before go-live

From a live deployment on a Singapore womenswear store selling into four markets.

72test cases across four languages before go-live

About 25master cases in English: policy, orders, data limits and handover

7spot-check cases for each extra language

1grading rule agreed up front: pass, fail, partial or setup error

No revenue figure is claimed here. Results will come from each store's own orders, with each order counted once.

Get the setup checklist

What to prepare, what goes live in which order, and what to measure in week one and week four. Enter your work email and the checklist opens; we also send you the link.

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