A Zipchat alternative that works for every visitor, not only the ones who open the chat.
What Zipchat does in its own words, why stores look for an alternative, and what Releva does differently. Facts from Zipchat's own site, with the date we checked.
- Facts from each company's own pages
- What Releva does differently, in three points
- Who should stay where they are
Zipchat. Zipchat describes itself as an AI chatbot for ecommerce sales and support. It answers shoppers who start a conversation, on the site and in WhatsApp, Instagram and Messenger, and is priced per AI reply (its site, 29 September 2026).
Releva is an autonomous sales agent for B2C stores. It gives every visitor a personal shopper: it ranks search, picks products and answers chat from one profile per shopper, brings customers back by email, push, SMS, Viber and WhatsApp, builds ad audiences, and proves the lift with a holdout group.
Next to Zipchat, Releva works for every visitor through search, product pages, banners and messages, not only the chat. It brings customers back and finds new ones with email, push, SMS, Viber, WhatsApp, loyalty and ad audiences from the same profile, and proves it with a holdout group rather than with orders that followed a conversation.
Why stores look for a Zipchat alternative
Priced per reply. Zipchat sells plans by AI replies, with reply packages on top, per its pricing page. A busy season costs more.
Only the shoppers who ask. A chat reaches under 1 in 30 visits (public data on why one agent). Everyone else gets the same site.
No way back to the shopper. We found no SMS, push, loyalty program or ad audiences on Zipchat's site.
What Releva does differently
Works for every visitor: search, product pages, banners and messages, not only the chat.
Brings customers back and finds new ones: email, push, SMS, Viber, WhatsApp, loyalty and ad audiences from the same profile.
Proves it with a holdout group, not with orders that followed a conversation.
Who should stay. Stay with Zipchat if all you want is a support chat on a Shopify store and you measure it by tickets answered.
See which of last week's visitors you missed
Thirty minutes, with your store and ad accounts open. Then 30 days free. A holdout group decides: if the agent doesn't add orders in 30 days, you don't pay.
Book 30 minutes
You'll talk to one of us.