One agent for millions of shoppers.
For marketplaces and retailers with millions of shoppers, where the data platform, the messaging tool and the personalization tool each hold part of the picture.
- For businesses with millions of shopper profiles
- One profile, one event store, one place for journeys
- Proof from a used-car marketplace in Southeast Asia
Three tools, three copies of the same shopper.
At marketplace scale the shopper gets split up. A data platform keeps the profile, an engagement tool sends the messages, and a personalization tool changes the site. Each has its own copy, and none sees the whole journey.
The marketplace in this example ran a customer data platform, an engagement platform and a personalization tool side by side before it moved them to Releva.
The job to be done: keep one profile for every shopper, however many there are, and run journeys, messages and on-site decisions from it.
How it works
Every event in one place
Page views, searches, sessions and your own events, hundreds of types, by site tag, app SDK or API.
One profile per shopper
Anonymous visitors included, joined up when they sign in on another device.
Journeys on the whole base
Enter millions of shoppers in one day, or a chosen part of the base, with the same rules.
Messages from the same profile
Email, push, SMS, Viber and WhatsApp, chosen for each person toward the goal you set.
Proof: a used-car marketplace in Southeast Asia
Releva's own event store for its sites in Malaysia, Indonesia and Thailand, January to September 2026. Volumes, not sales results.
In August 2026 the marketplace also sent 570 of its own event types, and 21.7 million searches were recorded.
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Read next
The car marketplace at scale
22 million shoppers, one agent, three countries: the load month by month.
Read the case study →ProductHow it decides
One profile per shopper, the goal you choose, and a holdout that shows the lift.
See how it decides →Use casesAll use cases
The jobs the agent does, each with proof from one store.
See all use cases →
See what one agent would carry for you
Thirty minutes, with your traffic, your profiles and your message volumes open. We will show you what moves into one place.
Book 30 minutes
You'll talk to one of us.