An Insider One alternative sized for one store, with every order counted once.
What Insider One does in its own words, why stores look for an alternative, and what Releva does differently. Facts from Insider One's own site, with the date we checked.
- Facts from each company's own pages
- What Releva does differently, in three points
- Who should stay where they are
Insider One. Insider One, called Insider until December 2025, describes itself as "the only self-improving agentic customer engagement system". It offers 12+ channels, site search, a shopping chat, ad audiences and control groups, and prices by monthly active users (its site, 29 September 2026).
Releva is an autonomous sales agent for B2C stores. It gives every visitor a personal shopper: it ranks search, picks products and answers chat from one profile per shopper, brings customers back by email, push, SMS, Viber and WhatsApp, builds ad audiences, and proves the lift with a holdout group.
Next to Insider One, Releva is sized for one store: a fixed monthly price by visitors, live the same day on plug-in platforms, every order counted once with a holdout group for the lift, and Viber, Gomag and loyalty points built in, which we did not find in Insider One's help center.
Why stores look for a Insider One alternative
Priced by monthly active users, per its pricing page. Traffic spikes raise the bill.
A 4 to 6 week average go-live, per Insider One's own materials; Releva is live the same day on Shopify and plug-in platforms.
Orders credited twice. Insider One's help center says an order after an email click and a web push click is credited to both.
What Releva does differently
Sized for one store: a fixed monthly price by visitors, live the same day on plug-in platforms.
Every order counted once, and a holdout group for the lift.
Viber, Gomag and loyalty points built in, which we did not find in Insider One's help center.
Who should stay. Stay with Insider One if you run many markets with a large team and an enterprise budget.
See which of last week's visitors you missed
Thirty minutes, with your store and ad accounts open. Then 30 days free. A holdout group decides: if the agent doesn't add orders in 30 days, you don't pay.
Book 30 minutes
You'll talk to one of us.